At harveyjoineryandpropertyservices.co.uk (the “Site”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Who We Are

The “Data Controller” responsible for your personal data is:

• Company Name: Harvey Joinery & Property Services Ltd
• Address: Darlington
• Email: harveyjoineryservices@gmail.com
• Website: harveyjoineryandpropertyservices.co.uk

2. Information We Collect

We may collect and process the following data:

• Identity Data: Name and title.
• Contact Data: Email address, telephone number, and billing/installation address.
• Technical Data: IP address, browser type, and device information (collected via cookies).
• Project Data: Images or descriptions of joinery requirements provided via contact forms.
• Communication Data: Records of any correspondence between you and our team.

3. How We Use Your Data

We will only use your personal data for the following lawful purposes:

• Performance of a Contract: To provide quotes, process orders, and carry out joinery services.
• Legitimate Interests: To manage our customer relationships, respond to inquiries, and maintain our website.
• Legal Obligation: To comply with financial records and tax requirements (e.g., VAT invoicing).
• Consent: Where you have opted-in to receive promotional updates or gallery showcases of our work.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for. For project-related data, we typically hold records for around 5 years to comply with financial auditing and warranty obligations.

5. Cookies

Our website uses cookies to enhance your browsing experience.

• Necessary Cookies: Essential for the website to function.
• Preference/Analytics Cookies: Used to understand how visitors interact with the site (e.g., which joinery services are most viewed). These require your consent via our cookie banner.

6. Sharing Your Data

We do not sell your personal data. We may share information with:

• Sub-contractors: Specific tradespeople required to complete your project.
• Service Providers: IT support, website hosting, and email software providers.
• Regulatory Bodies: If required by law or to protect our legal rights.

7. Your Legal Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request that we fix inaccurate information.
• Erasure: Request that we delete your data (subject to legal retention requirements).
• Object/Restrict: Object to direct marketing or request we limit how we use your data.
• Withdraw Consent: If we are processing data based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at harveyjoineryservices@gmail.com.

8. Complaints

If you have a concern about our data practices, please contact us directly so we can resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).